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Privacy Policy

Privacy Policy

Last Updated: 17th September 2025

At CSR Scientific Training Ltd. (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website www.csr-group.co.uk

1. Information We Collect

We may collect and process the following personal information:

  • Contact Forms: Your name, email address, phone number, and any other details you provide when contacting us.

  • Analytics Data: We use Google Analytics to understand how visitors use our website. This may include your IP address, browser type, pages visited, and other usage data. This information is anonymous and cannot directly identify you.

  • Cookies: Small data files stored on your device to improve site functionality and user experience (see section 6).

2. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your inquiries or requests submitted via contact forms.

  • To provide and improve our services.

  • To monitor and analyse website performance using Google Analytics.

  • To comply with legal obligations.

  • To send you marketing communications if you have given consent (you can unsubscribe at any time).

3. Legal Basis for Processing (UK GDPR)

We process your personal data under one or more of the following legal bases:

  • Consent – when you give clear consent (e.g., submitting a contact form).

  • Contract – when processing is necessary to provide services you have requested.

  • Legal Obligation – when we are legally required to process your data.

  • Legitimate Interests – when processing is necessary for our business interests (e.g., website improvement), provided your rights are not overridden.

4. How We Protect Your Information

We take reasonable technical and organisational measures to keep your data safe. However, please note that no method of data transmission over the internet is 100% secure.

5. Third-Party Services

  • Google Analytics: We use Google Analytics to collect anonymous usage statistics. You can read Google’s Privacy Policy here: https://policies.google.com/privacy.

  • Other Third-Parties: If we use additional services (e.g., email marketing or payment processors), they will process your data in accordance with their own privacy policies.

6. Cookies

Our website uses cookies to:

  • Ensure the website works correctly.

  • Remember your preferences.

  • Analyse website traffic (via Google Analytics).

You can manage or disable cookies in your browser settings, but please note this may affect your experience on our site.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes described in this policy, unless a longer period is required by law.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your personal data (“right to be forgotten”).

  • Restrict how we process your data.

  • Object to our processing, including for direct marketing.

  • Request a copy of your data in a portable format.

  • Withdraw consent where processing is based on consent.

  • Complain to the Information Commissioner’s Office (ICO) if you believe your rights have been breached. The ICO’s website is https://ico.org.uk/.

9. Data Controller

The data controller for this website is:

CSR Scientific Training Ltd.
STEM Suite, Room A
Level 1, Millennium Point, Curzon Street,
Birmingham, B4 7XG
helpdesk@csr-group.co.uk

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at:

helpdesk@csr-group.co.uk
STEM Suite, Room A, Level 1, Millennium Point, Curzon Street, Birmingham, B4 7XG